Support

Subscriptions are managed through your platform's store or billing provider. To upgrade, downgrade, or cancel, go to your account settings:

• iOS: Settings → [Your Name] → Subscriptions
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions
• Web: Profile → Settings → Subscription → Manage (via Stripe)

Mobile subscription changes must go through Apple or Google. Web subscriptions can be managed directly through our Stripe portal accessible from your profile.

Daily quotas reset at midnight UTC. You can check your remaining quota at any time from the Profile screen in the app. Upgrading your plan increases your daily limit.

Try broadening your search terms or switching category. If your daily quota is exhausted, searches will not return results until it resets. You can check your quota from the Profile screen.

If the issue persists, contact us at support@elfarabey.com.

You can delete your account directly from the app (iOS, Android, or Web): Profile → Settings → Account → Delete Account. All data is permanently removed immediately.

If you can't access the app, email us at support@elfarabey.com with subject "Account Deletion Request." See our full Account Deletion Guide for details.

Email support@elfarabey.com with a description of the issue, steps to reproduce it, your device model, and OS or Browser version. Screenshots or screen recordings are very helpful.

Reach out at support@elfarabey.com — we're happy to help with anything.