Find answers to common questions or get in touch with our team.
We typically respond within 48 hours. Include your account email and a description of your issue for the fastest response.
Send EmailSubscriptions are managed through the App Store (iOS) or Google Play (Android). To upgrade, downgrade, or cancel, go to your device's subscription settings:
We cannot process subscription changes directly — they must go through your device's app store.
Daily quotas reset at midnight UTC. You can check your remaining quota at any time from the Profile screen in the app. Upgrading your plan increases your daily limit.
Try broadening your search terms or switching category. If your daily quota is exhausted, searches will not return results until it resets. You can check your quota from the Profile screen.
If the issue persists, contact us at support@elfarabey.com.
You can delete your account directly from the app: Profile → Settings → Account → Delete Account. All data is permanently removed immediately.
If you can't access the app, email us at support@elfarabey.com with subject "Account Deletion Request." See our full Account Deletion Guide for details.
Email support@elfarabey.com with a description of the issue, steps to reproduce it, your device model, and OS version. Screenshots or screen recordings are very helpful.
Reach out at support@elfarabey.com — we're happy to help with anything.
Account Deletion: See our step-by-step Account Deletion Guide.
Privacy Policy: Learn how we handle your data in our Privacy Policy.
Terms of Service: Review the rules governing use of AppScout in our Terms of Service.